RETURNS & EXCHANGES

In order to initiate a return please email us at returns@loandjayne.com and put your order number in the subject line and we will email you a shipping label. 

Our Returns & Exchanges Policy is as follows: 

1. Orders must be returned or exchanged in the 7 day window of delivery date.

2. Items must be in new, unused condition with all tags still attached.

3. For returns, shipping cost will be deducted from final refund amount. 

4. At this time we are unable to offer exchanges. We recommend requesting a return for the item you would like to return and placing a new order for the new item. Once your return is received at our warehouse and processed, you will receive a refund back to your original payment method.  

If you have any questions or concerns regarding the Return and Exchange policy, please don't hesitate to reach out to returns@loandjayne.com.