FAQs

How do I care for my LO+JAYNE Garments?

Care

  • Wash on Delicate Cycle with like colors in Cold Water or Hand-wash apparel separately in cold soapy water and rinse in cold water
  • Hang Dry or Lay garments separately flat out of direct sunlight to dry
  • Do not put apparel through dryer cycle 
  • Ensure apparel is completely dry prior to storing
  • Avoid contact with rough surfaces as it can cause fabric pulling
  • To avoid stain or damage of your apparel be careful with tanning oils, sunscreens and fake tanning
  • If care instructions for apparel are not followed, we are unable to assume responsibility for any damages incurred

What size should I order?

Sizing Recommendation

RECOMMENDATION IS TO ORDER YOUR PRE-PREGNANCY SIZE

Each piece is designed with innovative fabrics that contour your bump and flatter you postpartum. We recommend ordering your pre-pregnancy size and you should be able to fit into it through all 9 months of pregnancy and wear it seamlessly postpartum. The pieces will fit you like a glove during and after pregnancy.

How do I place a return or exchange?

Returns & Exchanges

We have a 14-day return policy forUS Orders only, which means you have 14 days after receiving your item to request a return. For International Orders, we do not offer returns or exchanges at the moment and international sales are final sale. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, please go to our return center and log into your account to find your order and select the items you want to return. 

Once your return request is accepted, we’ll send you a return shipping label. Items sent back to us without first requesting a return will not be accepted. There is a flat fee for return shipping of $9.00 for all US returns. 

In order to initiate a return please keep the following things in mind: 

1. US Orders must be returned or exchanged in the 14 day window of delivery date.

2. Items must be in new, unused condition with all tags still attached.

3. At this time we are unable to offer exchanges for US orders either. We recommend requesting a return for the item you would like to return and placing a new order for the new item. Once your return is received at our warehouse and processed, you will receive a refund back to your original payment method.  

4. For returns, there is a flat shipping fee of $9.00 that will be deducted from final refund amount. 

If you have any questions or concerns regarding the Return and Exchange policy, please don't hesitate to reach out to returns@loandjayne.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

International Orders

For International Orders, we do not offer returns or exchanges at the moment and international sales are final sale.


If more than 15 business days have passed since we’ve approved your return, please contact us at returns@loandjayne.com for further help. 

Can I Cancel My Order?

Canceling Orders

Once orders have been placed, our team works extremely quickly to ensure all orders are processed and packed ASAP! Given that, we are unfortunately unable to modify or cancel orders once they have been placed.