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Have questions or need assistance? Fill out the form below and our customer care team will get back to you as soon as we can.
Below are common questions answered in our TERMS to help assist you.
Returns
We will gladly accept a return for store credit only. We do not offer refunds for change of mind or incorrect sizing. Please note, Final Sale items are excluded from the return policy.
We have a 14-day return policy for US Orders only once shipment has been delivered. For International Orders, we do not offer returns or exchanges at the moment and international sales are final sale.
Please review our Returns Policy and Process here: https://loandjayne.com/pages/returns-exchanges
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll automatically be emailed your store credit in the form of a gift card which can be used storewide. This credit has no expiration and can be applied at checkout.
We are unable to refund any original shipping charges for a returned order and those charges will not be refunded.
Store Credits
Store credits do not expire and can be used until the entire value has been redeemed.
International Orders
For International Orders, we do not offer returns or exchanges at the moment and international sales are final sale.
Customs Charges
If any customs charges incur, they will be payable by the customer and will not be covered by LO+JAYNE.
Lost Packages
We are not responsible for lost or stolen packages. once the tracking number of the shipment is provided, it is the customer’s responsibility to reach out to the shipping provider and request a refund if items are not delivered when tracking states otherwise.
Cancellations
Once orders have been placed, our team works extremely quickly to ensure all orders are processed and packed ASAP! Given that, we are unfortunately unable to modify or cancel orders once they have been placed.
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Should you still need assistance please fill out the form below and our customer care team will get back to you as soon as we can!